faq

Not at all. You can choose how long you’d like to stay connected to Viv. There’s no obligation to continue beyond your last consultation. If you become a viv+ member then you can cancel your subscription at any time.

Yes. Most Viv consultations are eligible for a Medicare rebate:

• Initial consultations attract a Medicare rebate of $122

• Follow-up consultations attract a rebate of $82

We process the Medicare rebate after your appointment, and the funds are paid into your nominated account by Medicare—usually within a few business days.

Viv+ members have follow-up consultations included in their membership, so there is no Medicare rebate applied to those included appointments. Please note that membership fees themselves are not eligible for Medicare rebates.

You can request another script by booking a follow-up consultation.

• If you’re a Viv+ member, follow-up appointments are included in your membership. We also provide ongoing repeat prescription management without needing an appointment every time if your symptoms are stable.

• If you’re not a member, you’ll need to book a follow-up appointment for a clinical review before receiving a repeat prescription.

This ensures all patients receive appropriate medical oversight and personalised care throughout their treatment.

You’ll receive an electronic prescription (e-script) from your Viv doctor, which you can use at any local pharmacy in Australia. Viv does not post or dispense medication directly.

MHT carries a very small increased risk of breast cancer diagnosis, which is less than the risk associated with being overweight, inactive, or drinking alcohol. This risk mainly relates to older forms of MHT; modern body-identical hormones carry a lower risk. Viv doctors will help you weigh the risks and benefits for your personal situation. You can read more about MHT and breast cancer in the vault.

Viv Health is a virtual clinic, offering telehealth consultations. If in-person care is needed, our doctors may refer you to your GP or another provider.

No. While MHT is the most effective treatment for menopause symptoms, it’s not right for everyone. Our doctors also recommend non-hormonal options, lifestyle changes, supplements, and other medications based on your needs.

No unfortunately not. Our doctors are only registered and insured to provide care to people located in Australia at the time of consultation.

Viv doctors are Australian-registered GPs or Specialists with a special interest in menopause and midlife women’s health. They undergo ongoing training in evidence-based care for this stage of life. They are all members of the Australasian Menopause Society.